Cancellation Policy

How to cancel

The workspace owner, or another person authorized by your organization, writes to contact@veldis.app with the workspace name and the request to cancel. We confirm by email.

When it takes effect

• Cancel any time before your next renewal date: the subscription stops at the end of the current term and does not renew.
• Your team keeps full access until that date.
• If your order sets a minimum term or a notice period, that order applies.

Fees already due

Cancelling stops future renewals. Fees for the current term remain as set out in your order, and no partial refund is made for unused time, unless your order provides otherwise, the law requires it, or we end the service for reasons that are not your fault.

Your data after cancellation

You can ask for an export of your workspace during the subscription and for thirty days after it ends. After that, we delete workspace data as described in the Data Processing Agreement.

If we end the service

If we ever stop offering Veldis, we will give at least sixty days’ notice, help you export your data, and return any fees for time you can no longer use.

Questions

Email contact@veldis.app or call +1 435 264 1827. The Terms of Service remain the reference for everything not covered here.